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Services Overview

We implement, maintain and support business critical systems for our clients in the HE sector. We consult and collaborate with our client community, manage relationships with suppliers, and develop solutions to support excellence in service delivery.

Service Delivery Management

Our Service Delivery Team is responsible for managing individual applications, building relationships with the user community, and managing relationships with vendors. We monitor performance to ensure systems availability, and measure performance against service level agreements.

Service Liaison

Our Service Liaison Officers are subject matter experts who build relationships with the user community in relation to the individual applications. Management of the applications includes monitoring functionality, identifying issues and implementing solutions. The Team engage directly with clients and adopt a collaborative approach to finding solutions that best meet the requirements of the sector. They facilitate user group meetings that provide an opportunity for ongoing knowledge sharing.

Continuous Improvement

We understand that the success of a shared service operation is dependent on consistency of service and performance levels, together with a strategy of dialogue, continuous development, and improvement.

Solutions Development

The vision for EduCampus is to provide new, imaginative and flexible approaches to IT shared services to the higher education sector and to develop quality solutions for an expanded client base. Looking to the next evolution of MIS services, EduCampus has initiated the MIS Refresh Project to refresh and upgrade the MIS platform and key applications used by the Institutes of Technology.